Showing posts with label service request. Show all posts
Showing posts with label service request. Show all posts

Wednesday, March 7, 2012

UNDER CONTRACT and UPDATE ON LIFE

It took 10 months (305 days to be exact), but we are finally under contract.  The inspections are scheduled for the end of this week and hopefully, by the end of April we will be double mortgage free. 

On another note, I can't believe it has been months since I have been out on the blog.  It looks like everyone is moving along very nicely on building, closing, and settling into to their new homes.  Welcome to all of the newbies, I will be checking out your progress.  Feel free to contact us if you have any questions.

Our community is finished; the last house closed a few weeks ago and everyone is moved in. Several lots still need trees and landscaping, which RH will probably start working on within the next month.  I will take some pictures this weekend and update the "Our Community" page.  Also, we had our HOA meeting about a month ago.

Now that the weather is getting a little warmer, we have been meeting with landscapers to develop a plan for the yard.  We are also working on narrowing down the paint colors for the inside.  We will post our final color choices later.  We haven't bought much for the house, we still need window treatments for most of the windows and we need to purchase a new bed for the master bedroom; we already purchased a king-size mattress --- LOVE IT!!

Also, RH finally finished hooking up the custom tub in the master bathroom.  We will post some pictures later.  We love the tub and shower...well worth the $$$ spent. 

We had to address a few service issues:
1) family room ceiling - the tape on the seam where the ceiling meets the slope is coming down; RH had a contractor come out a few weeks ago to fix it.  It looks good, but I read other blogs where this is a trouble spot and may need repaired more than once.  We will keep our fingers crossed.

2) solarium HVAC - had a minor gas leak.  The gas company came out and shut the unit down.  Thank God, we had the other 2 units to warm the house.  It took RH almost a week to come out to fix the leak. 

Other than that, we are tracking all of the other minor issues that we will address at the 10 month inspection. 

I promise to post more and to add some updated pictures.  I really missed blogging and following all of the blogs. 

Thursday, December 8, 2011

SERVICE REQUEST #1 (myryanhome.com)

We made our first service request via that RH website (http://myryanhome.com/ServiceRequest.aspx). 

The door knob on the door between the garage and laundry room fell apart.  At first the lock stopped working and then the handle on the garage side fell off.  We placed the service request and received a call from RH the next day.  The RH service rep. will be here tomorrow morning to fix it. 

Then tonight we noticed that in our family room the tape on the seam where the ceiling meets the slope is coming down. We know of one other blogger having the same problem.  Is there any other bloggers having the same problem?  We will ask the RH service rep. to look at it tomorrow, but I'm sure we will have to place another service request to get it fixed.

We still have a few outstanding items from our 30 day post-settlement that need to be completed. One of the issues is the french door to the study is bowed and we are waiting for a replacement door.  We have been told several times that it has been ordered and it should be here soon.  It is so frustrating because we plan to have the family Christmas party on the 18th and hope everything is fixed by then. 

With the holiday season underway, we have been busy with all that goes along with that.  Also, I (HW) returned back to the work force after being off for the past 10 months and my hubby (WW) started traveling again for work.  So we haven't had much time to keep up with the blog, but every once in awhile we take a peak at what everyone is up to.  There are so many new RH e-neighbors that we want to shout out a huge "Welcome" to and so many of the RH e-neighbors have closed on their homes that we want to tell "Congrats" and for the RH e-neighbors that are still in the building process...be patient, its sooooo worth the wait to make sure it is done right the first time. 

Well its a busy night in Pittsburgh...we are trying to watch the Steelers and the Penguin game at that same time.  Talk about multi-tasking at its finest.