We made our first service request via that RH website (http://myryanhome.com/ServiceRequest.aspx).
The door knob on the door between the garage and laundry room fell apart. At first the lock stopped working and then the handle on the garage side fell off. We placed the service request and received a call from RH the next day. The RH service rep. will be here tomorrow morning to fix it.
Then tonight we noticed that in our family room the tape on the seam where the ceiling meets the slope is coming down. We know of one other blogger having the same problem. Is there any other bloggers having the same problem? We will ask the RH service rep. to look at it tomorrow, but I'm sure we will have to place another service request to get it fixed.
We still have a few outstanding items from our 30 day post-settlement that need to be completed. One of the issues is the french door to the study is bowed and we are waiting for a replacement door. We have been told several times that it has been ordered and it should be here soon. It is so frustrating because we plan to have the family Christmas party on the 18th and hope everything is fixed by then.
With the holiday season underway, we have been busy with all that goes along with that. Also, I (HW) returned back to the work force after being off for the past 10 months and my hubby (WW) started traveling again for work. So we haven't had much time to keep up with the blog, but every once in awhile we take a peak at what everyone is up to. There are so many new RH e-neighbors that we want to shout out a huge "Welcome" to and so many of the RH e-neighbors have closed on their homes that we want to tell "Congrats" and for the RH e-neighbors that are still in the building process...be patient, its sooooo worth the wait to make sure it is done right the first time.
Well its a busy night in Pittsburgh...we are trying to watch the Steelers and the Penguin game at that same time. Talk about multi-tasking at its finest.
Showing posts with label status update. Show all posts
Showing posts with label status update. Show all posts
Thursday, December 8, 2011
Wednesday, December 7, 2011
UPDATE ON HOUSE FOR SALE
Well here is the update:
We were about to drop our Realtor and take the house off the market until after the holidays and then place the house back on the market with a new Realtor.
However, we receive some feedback from the couple that took a 2nd look at the house, which was the Realtor told us not to expect any feedback until after Dec. 11th. Why that date, who knows. So we hang in limbo.
Then last week we received a call from the Realtor that another couple wants to look at the house on Saturday (12/03/2011). To date, we have not received any feedback.
The good news is, we are receiving some traffic....however, we are sooooo beyond frustrated that we have to hang in limbo.
I (HW) is beyond frustrated with the current Realtor and is sooooo ready to move onto another Realtor. I have already made a few calls and will be ready to jump at a moments notice.
To be continued....
We were about to drop our Realtor and take the house off the market until after the holidays and then place the house back on the market with a new Realtor.
However, we receive some feedback from the couple that took a 2nd look at the house, which was the Realtor told us not to expect any feedback until after Dec. 11th. Why that date, who knows. So we hang in limbo.
Then last week we received a call from the Realtor that another couple wants to look at the house on Saturday (12/03/2011). To date, we have not received any feedback.
The good news is, we are receiving some traffic....however, we are sooooo beyond frustrated that we have to hang in limbo.
I (HW) is beyond frustrated with the current Realtor and is sooooo ready to move onto another Realtor. I have already made a few calls and will be ready to jump at a moments notice.
To be continued....
Friday, October 7, 2011
DISHWASHER UPDATE
The GE technician showed up on Wednesday to inform us that he is unable to fix the dishwasher. The PM took matters in his own hands and contacted his GE rep. to order a new dishwasher. The PM informed us he will pick it up and install the dishwasher on Thursday. Thursday afternoon the PM showed up with the new dishwasher to find out that the dishwasher is damaged. At this point, the PM is so very very upset. He even offered to do our dishes. The PM contacted his GE rep. again and was able to get us an upgraded model at no additional charge. The PM is going to pick up the dishwasher and install it today. If all goes well, we should have a new dishwasher by the end of today.
The PM is doing a great job on making sure we are satisfied and has taken a lot of the frustration off of us. We know he is doing all he can do to make us happy.
UPDATE (added on 10/09/2011 at 9:30 p.m.): The PM installed the dishwasher on Friday and everything seems to be working. Just in time for our house warming party, daughter's birthday, and the holidays. A huge THANK YOU goes out to the PM for making this happen.
The PM is doing a great job on making sure we are satisfied and has taken a lot of the frustration off of us. We know he is doing all he can do to make us happy.
UPDATE (added on 10/09/2011 at 9:30 p.m.): The PM installed the dishwasher on Friday and everything seems to be working. Just in time for our house warming party, daughter's birthday, and the holidays. A huge THANK YOU goes out to the PM for making this happen.
Monday, October 3, 2011
Update
The unpacking is almost complete. There are a few items that we are not sure what to do with, but other than that the house is looking good. It will look even better once we paint over the white walls. The hardest part is picking the right color. We hung a few blinds/shades, mainly in the bedrooms.
The following is an update on a few other items...
Dishwasher - The GE technician showed up this morning to tell us that we did not receive all of the replacement parts to fix the dishwasher. We don't know if the GE technician did not order all of the parts or if they forgot to ship all of the parts. Let's just say, we are above and beyond livid with this whole issue. We contacted the PM right away and made him very aware of our frustration. We moved in almost 30 days ago and still have yet to use the dishwasher. The PM contacted GE and ensured us that the parts will be shipped overnight. We will need to contact GE to set-up an appointment for the technician swap out the parts.
Pre-settlement issues - there are still several issues that are outstanding that if are not fixed by the 30 day inspection, we will be sure to remind the PM.
Irrigation system - most of the system has been installed. However, due to all of the rain we the installer has decided to hold off on finalizing the hook-up until Spring. We are waiting for the installer to finish setting up the main control and to have a plumber set-up the deduct meter. It is our understanding that the Water and Sanitation Authority requires several inspections; however, the installer ensures us that he will take care of it.
Trees...we still have not heard back from the PM regarding the type of trees. We will follow-up the PM at the 30 day inspection.
30 day inspection...we are waiting for the PM to get back to us on when the 30 day inspection will be. We are still compiling a list of issues. We hope to have the meeting either by the end of this week or some time next week.
Until next time...
The following is an update on a few other items...
Dishwasher - The GE technician showed up this morning to tell us that we did not receive all of the replacement parts to fix the dishwasher. We don't know if the GE technician did not order all of the parts or if they forgot to ship all of the parts. Let's just say, we are above and beyond livid with this whole issue. We contacted the PM right away and made him very aware of our frustration. We moved in almost 30 days ago and still have yet to use the dishwasher. The PM contacted GE and ensured us that the parts will be shipped overnight. We will need to contact GE to set-up an appointment for the technician swap out the parts.
Pre-settlement issues - there are still several issues that are outstanding that if are not fixed by the 30 day inspection, we will be sure to remind the PM.
Irrigation system - most of the system has been installed. However, due to all of the rain we the installer has decided to hold off on finalizing the hook-up until Spring. We are waiting for the installer to finish setting up the main control and to have a plumber set-up the deduct meter. It is our understanding that the Water and Sanitation Authority requires several inspections; however, the installer ensures us that he will take care of it.
Trees...we still have not heard back from the PM regarding the type of trees. We will follow-up the PM at the 30 day inspection.
30 day inspection...we are waiting for the PM to get back to us on when the 30 day inspection will be. We are still compiling a list of issues. We hope to have the meeting either by the end of this week or some time next week.
Until next time...
Monday, September 26, 2011
...LIFE GOES ON...
Hello all, it's been awhile since my last post. We have been very busy getting the old house cleaned out and cleaned up. So much to do, so little time.
Dishwasher is still not fixed. We should have received the new control panel last week. Today, we called GE to check on the status; however, we were very disappointed to find out that they couldn't find a record for us and GE recommended that we contact RH. We contacted the PM, who informed us that the part is on back order and we should receive it later this week.
Pre-settlement follow-up - The PM stopped by last week to follow-up with us on the items from the pre-settlement walk-thru. There are several items that need to be done...the garage floor still needs fixed, the landing to the family room stairs didn't meet our satisfaction and the PM is going to have someone take a look at it. I think there are a few other items, but I can't remember what they are at this time.
Irrigation system is currently being installed. They started to install the system last week and it should be done either today or tomorrow. However, we probably won't need it until Spring. Our grass is coming in very nicely and we plan to mow the grass for the first time sometime this week. At the 30 day inspection, we will talk to the PM about re-seeding some of the bare areas.
Trees ... around mid-October they plan to start planting the trees. 8-10 trees are from the township and RH provides us with 7 trees. The 8-10 trees from the township will be planted along the community sidewalk in front of the house. The PM stopped by to give us 7 red flags for us to let RH know where we want the trees planted; however, it is very hard for us to make a decision when we don't even know what type of tree we will be receiving. We are waiting for the PM to get back to us.
30 day inspection... is coming up next week. We have a list of things to go over with the PM. So far, nothing major. A few squeaky floor boards, 1 window is giving us some problems, 1 air vent is making noise from the attic, etc.
We plan to have a house warming party in a few weeks, so we are really trying to get things in order before then. We hope to post some pictures very soon.
Until next time....happy building, happy moving, happy living!!!
Dishwasher is still not fixed. We should have received the new control panel last week. Today, we called GE to check on the status; however, we were very disappointed to find out that they couldn't find a record for us and GE recommended that we contact RH. We contacted the PM, who informed us that the part is on back order and we should receive it later this week.
Pre-settlement follow-up - The PM stopped by last week to follow-up with us on the items from the pre-settlement walk-thru. There are several items that need to be done...the garage floor still needs fixed, the landing to the family room stairs didn't meet our satisfaction and the PM is going to have someone take a look at it. I think there are a few other items, but I can't remember what they are at this time.
Irrigation system is currently being installed. They started to install the system last week and it should be done either today or tomorrow. However, we probably won't need it until Spring. Our grass is coming in very nicely and we plan to mow the grass for the first time sometime this week. At the 30 day inspection, we will talk to the PM about re-seeding some of the bare areas.
Trees ... around mid-October they plan to start planting the trees. 8-10 trees are from the township and RH provides us with 7 trees. The 8-10 trees from the township will be planted along the community sidewalk in front of the house. The PM stopped by to give us 7 red flags for us to let RH know where we want the trees planted; however, it is very hard for us to make a decision when we don't even know what type of tree we will be receiving. We are waiting for the PM to get back to us.
30 day inspection... is coming up next week. We have a list of things to go over with the PM. So far, nothing major. A few squeaky floor boards, 1 window is giving us some problems, 1 air vent is making noise from the attic, etc.
We plan to have a house warming party in a few weeks, so we are really trying to get things in order before then. We hope to post some pictures very soon.
Until next time....happy building, happy moving, happy living!!!
Monday, September 19, 2011
DISHWASHER ISSUES
Since we moved in to the house, we have not been able to use our dishwasher. At first we thought we just couldn't figure out all of the settings and the user manual is a joke. We contacted the PM who took a look at it and couldn't figure it out either. So the PM contacted GE who stopped by the house on Friday (09/16/2011) to tell us that they will need to replace the control panel. The good thing is we are not as dumb as we thought, the bad thing is we will be doing dishes by hand for at least another week.
Thursday, September 15, 2011
Our Yard and some other random pics...
We are settling in quite nicely and we are still unpacking and organizing our stuff. Here are a few pictures that we took in the past few weeks.
As our daughter was going up and down the family room staircase, we realized that there was a large space at the top of the stairs and that our daughter was able to put her head through it. After examining it a little closer we discovered that a baluster is missing. We even went to Mike's blog (another Waverly owner) to take a look at his stairs to make sure we were correct. We notified our PM and he had it fixed ASAP.
Since the inside of the house is not ready to be revealed we took a few pictures of the yard. It has been too wet to put the irrigation system in; however, with all of the rain the grass seems to be coming in very well. We are scheduled to have the irrigation system installed next Tuesday (09/20/2011), weather permitting.
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| from a neighbor on moving day (09/07/2011) Thanks Mary, it was very YUMMY!!! and the flowers look very lovely on the front porch. |
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| Our daughter playing as we unpack... |
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| ...and enjoying every minute of it!!! Love her!!!! |
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| Family Room staircase - missing baluster |
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| picture taken from Mike's blog to share with the PM |
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| Family Room staircase - fixed |
Since the inside of the house is not ready to be revealed we took a few pictures of the yard. It has been too wet to put the irrigation system in; however, with all of the rain the grass seems to be coming in very well. We are scheduled to have the irrigation system installed next Tuesday (09/20/2011), weather permitting.
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| front yard |
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| front yard |
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| left side |
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| left side view of front yard (taken from street) |
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| right side view of front yard (taken from street) |
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| right side of yard (taken from street) |
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| panoramic view |
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| front yard (taken from porch) |
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| front yard (taken from porch) |
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| left side of yard (taken from 2nd story window) Note: landscaping at top of picture is the neighbors property, she is doing an awesome job!!! |
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| left side of yard (taken from 2nd story window) Note: landscaping at top of picture is the neighbors property, she is doing an awesome job!!! |
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| back yard (taken from 2nd story window) Note: the fence is in the neighbors yard. |
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| back yard (taken from 2nd story window) |
Tuesday, September 13, 2011
WE ARE BACK ONLINE...
One week from today we closed on our house and the following 2 days we moved into our new house. The house is AWESOME!!! and we have soooooo much space. Our 22 month old daughter has adapted very well; however, we wish we could say the same for our 2 cats. The calico cat (Maizy) hid under the furnace for the first night and the black cat (CC aka Crazy Cat) meows all around the house starting at 2 AM to 5 AM and then she hides under the couch to sleep all day. Every night it gets a little better, but it has made for some very long nights.
We have been soooo very busy for the past week...
We had a few issues with our Spa Shower, which was not hooked up correctly; however, the PM was right on top of things and got it all worked out for us.
Rusmur (flooring company) was at the house today to fix the soft spot in the foyer...he thinks that prior to the floor being laid, someone might have dropped a very heavy object from the 2nd floor to the foyer.
The PM wants to look at our garage floor to fix the erosion problem; however, we need to clear out some of our stuff so he can get to the floor.
Guardian stopped out to finish setting up the system and showed us how to use everything.
DirectTV stopped out to set things up...TV is working great.
Our daughter's bedroom and playroom are done...now we are focused on getting the rest of the house organized.
With all of that going on, we took Saturday night off to check out a BUCCO's game and to enjoy a really nice evening with some family and Sunday was dedicated to cheering on the STEELERS.
We will post some pictures very soon.
We have been soooo very busy for the past week...
We had a few issues with our Spa Shower, which was not hooked up correctly; however, the PM was right on top of things and got it all worked out for us.
Rusmur (flooring company) was at the house today to fix the soft spot in the foyer...he thinks that prior to the floor being laid, someone might have dropped a very heavy object from the 2nd floor to the foyer.
The PM wants to look at our garage floor to fix the erosion problem; however, we need to clear out some of our stuff so he can get to the floor.
Guardian stopped out to finish setting up the system and showed us how to use everything.
DirectTV stopped out to set things up...TV is working great.
Our daughter's bedroom and playroom are done...now we are focused on getting the rest of the house organized.
With all of that going on, we took Saturday night off to check out a BUCCO's game and to enjoy a really nice evening with some family and Sunday was dedicated to cheering on the STEELERS.
We will post some pictures very soon.
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